SERVICE STANDARDS

​The acceptable elements and expectations for service delivery.

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• Service Standards outline the elements and expectations a Ryan White HIV/AIDS Program (RWHAP) recipient and subrecipient follows when implementing a specific service category.
   

• The purpose of service standards are to ensure that all RWHAP subrecipients offer the same fundamental components of the given service category across a service area.
   

• Service standards establish the minimal level of service or care that a RWHAP funded subrecipients may offer within the TGA.
   

• Service standards must be consistent with:

  • applicable clinical and/or professional guidelines

  • state and local regulations

  • licensure requirements
     

• Medical care service standards must be consistent with U.S. Department of Health and Human Services (HHS) care and treatment guidelines as well as other clinical and professional standards.
   

• For non-clinical services, service standards may be developed using evidence-based best practices, the Part A and Part B National Monitoring Standards, and guidelines developed by the state and local government.
   

• Service standards are essential in defining and ensuring that consistent quality care is offered to all clients.

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WHY ARE SERVICE STANDARDS IMPORTANT?

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Service standards are important to various stakeholders, with the goal to improve client and public health outcomes.

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People with Lived Experience and Diagnosed with HIV

Service standards set the minimum expectations for consumers accessing or receiving RWHAP-funded services within the TGA.

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Subrecipients

Service standards define the core components of each service category to be included in the model of service delivery for that category.

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Planning Council

Service standards assist the Planning Council in understanding what activities are being provided.

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Quality Managers

Service standards are the foundation for the clinical quality management program and provide the framework and service provision from which processes and outcomes are measured.

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Grant Recipients

 Grant recipients are responsible for ensuring the development, distribution, and use of the service standards. Service standards are important to ensure that services are provided to clients in a consistent manner across the TGA.