SERVICE STANDARDS
The acceptable elements and expectations for service delivery.
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Service Standards outline the elements and expectations a Ryan White HIV/AIDS Program (RWHAP) recipient and subrecipient follows when implementing a specific service category.
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The purpose of service standards are to ensure that all RWHAP subrecipients offer the same fundamental components of the given service category across a service area.
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Service standards establish the minimal level of service or care that a RWHAP funded subrecipients may offer within the TGA.
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Service standards must be consistent with:
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applicable clinical and/or professional guidelines
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state and local regulations
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licensure requirements
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Medical care service standards must be consistent with U.S. Department of Health and Human Services (HHS) care and treatment guidelines as well as other clinical and professional standards.
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For non-clinical services, service standards may be developed using evidence-based best practices, the Part A and B National Monitoring Standards, and guidelines developed by the state and local government.
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Service standards are essential in defining and ensuring that consistent quality care is offered to all clients.
WHY ARE SERVICE STANDARDS IMPORTANT?
Service standards are important to various stakeholders, with the goal to improve client and public health outcomes.
Consumers
Service standards ensure the minimal expectation for consumers accessing or receiving RWHAP funded services within the TGA.
Subrecipients
Service standards define the core components of a service category to be included in the model of service delivery for each funded service category.
Planning Council
Service standards assist the Planning Council with understanding what activities are being provided.
Quality Managers
Service standards are the foundation for the clinical quality management program and provide the framework and service provision from which processes and outcomes are measured.
Grant Recipients
Grant recipients are responsible for ensuring the development, distribution, and use of the service standards. Service standards are important to ensure that services are provided to clients in a consistent manner across the TGA.